Consumer Complaint Resolution Policy

In order to provide our clients and the public a path to voice any dissatisfaction, Consumer Debt Counselors has developed the following consumer complaint resolution policy.

We are committed to providing you with professional service that is empathetic and kind. It is our duty to be good stewards of our organization, the public's trust, and of our clients' resources. As such, we commit ourselves to continuous improvement and hold ourselves accountable for any mistakes that may occur. We ask that you give us an opportunity to make things right and learn from our mistakes.

  • All of our team members are committed to serving our clients ethically, and we empower our team members to resolve most issues directly for you. If you have a problem, we ask that you first communicate this to your counselor and allow them to work with you to resolve the situation.
  • If you are unhappy with the outcome of the situation with your counselor, you may always bring your issue to our attention by submitting an escalation request on this webpage. Your request will be routed to your counselor's department director and our compliance director, and you will receive a tracking id from our system for your formal complaint.
  • If you still feel that we can do better, we encourage you to reach out to our agency president, referencing the tracking id that you receive.
Submit a Complaint