Frequently Asked Questions

Consumer Debt Counselors recognizes that when you seek solutions to your financial situation, you have choices. You chose us, and for that that, we are truly grateful for the opportunity to be able to assist you.

As a valued client, you have rights. These include:

• A Right to a Timely Response. We promise to promptly assist you with your financial education needs, including credit- and debt- counseling.
  
• A Right to Understand Your Options. We provide a comprehensive assessment of your financial situation, including an appropriate action plan for addressing your specific situation. Our goal is to provide you with information to make well-informed decisions about how to deal with your finances as well as how Consumer Debt Counselors may be able to help you.
  
• A Right to Respect. We will treat you the same way and provide the same advice or guidance that we would want to receive ourselves if we were in the same situation.
  
• A Right to Privacy. We will handle your personal information and your case securely and confidentially. Please see our Consumer Privacy and Security Policy for more information.
  
• A Right to Affordability. We always provide financial counseling free-of-charge. Our other services are provided for nominal fees to offset our expenses. Fee waivers are available for many services depending on your level of poverty.
  
• A Right to Good Stewardship. If you decide to pursue services from Consumer Debt Counselors, we will work every day to uphold the trust that you place in us.
  
• A Right to Speedy Resolution. Should a problem develop, we have a process in place to ensure that your concerns are heard, addressed, and, where possible, rectified in a timely manner. Please see our Consumer Complaint Resolution Policy for more information.
  
• A Right to Be Treated Fairly. Consumer Debt Counselors does not discriminate against any members of our community. We do not engage in the practice of discrimination in the selection and participation of clients in our programs or services with respect to race, ethnicity, religion, gender identity, sexual orientation, ability status, or any other status protected by relevant federal, state, and local law.